Check Out This Great Free Help Desk Software
Introduction
Do you run a business that needs a help desk? Do you use commercial software that costs you hundreds if not thousands of dollars in licensing? This help desk Software is free as in speech free as in beer.
Free So It’s Crap?
No this help desk will stand it’s own against any of the payed for packages out there. It has a rich feature set and will do any task that you would expect help desk software to do for you. Here is a list of features:
- unlimited personalized accounts for staff
- unlimited categories
- canned responses
- file attachments
- fully-featured knowledge base (articles, categories, search,…)
- custom fields in the “Submit a ticket” form
- anti-SPAM checks when submitting a ticket
- powerful ticket search functions
- e-mail notifications of new tickets and replies
- rating of staff replies and knowledgebase articles
- autoclose tickets after X days
- easy-to-use web interface
- easy to translate to any language
- and many more!
Ask yourself what you need in customer support software and then take a look at the features of HESK and you will find what you need.
Installation
Requirements for this script are a web server with FTP access PHP and MySQL. Installation is an easy 5 step process.
- Upload the script. Or if you have direct access put the files on your server.
- Open a browser and surf to the script http://example.com/hesk read and agree to the disclaimer.
- The script will then check the setup to make sure requirement are met.
- Put in your database information.
- The Script will then setup the database tables.
Please make sure before installing that you read the readme file that comes in the archive of HESK.
First Use Let’s Configure
Login to the administrator account to configure your installation.
Go to http://example.com/hesk/admin
and login to the administrator account with:
User name: Administrator
Password: admin
Go to the administrator profile and CHANGE THE PASSWORD before you do anything else.
Now you can:
- Add new users.
- Add new Categories.
- Add “canned responses” These are automated responses to common support questions.
That’s it your customers can now go to http://example.com/hesk to start support tickets.
My Opinion
This would have been great to use a few years a go when I was working at an employer who needed this kind of system. I build one myself from the ground up and as far as I know the employer is still using the system for internal computer support. If I would have had access to Help Desk Support Software like HESK then I would have used this. It’s so feature rich that small to big support desks will be able to use this with out a problem.
HESK help desk support software is totally customizable and it would be easy to apply your own design. If you buy a license you are even allowed to remove the HESK copyright. Thus branding HESK with your own logo’s and copyright.
You can find HESK at this link: Help Desk Software.
